Refund & Cancellation Policy
1. Provider
LLC vanguadhorizon.com, EDRPOU 27373544, 4 Velyka Vasylkivska Street, Kyiv, 03150, Ukraine. Email: contact@vanguadhorizon.com. Phone: +380 664 587 9845.
2. Total Price
Before you place an order, we disclose the total price, including all mandatory taxes and fees. No hidden charges. (Law of Ukraine No. 675-VIII 'On Electronic Commerce' of 3 September 2015)
3. Cancellation
Cancellation deadlines and refunds: more than 30 days before departure — full refund minus non-refundable third-party fees; 15–30 days — 50%; 7–14 days — 25%; less than 7 days — no refund. Terms are provided before contracting. (Law No. 324/95-VR 'On Tourism' of 15 September 1995; Law No. 3153-IX 'On Consumer Protection' of 10 June 2023)
4. Changes
Request date, participant, or itinerary changes at least 7 days before departure. Subject to availability and price difference. A change fee may apply. We confirm new terms in writing.
5. Refunds
Approved refunds are issued to the original payment method within 14 calendar days. If we cancel, you get a full refund or comparable alternative. (Law No. 3153-IX 'On Consumer Protection' of 10 June 2023)
6. Complaints
Email complaints to contact@vanguadhorizon.com. We respond within 30 days. You may contact the State Service of Ukraine on Food Safety and Consumer Protection. Out-of-court dispute resolution is available. (Law No. 3153-IX 'On Consumer Protection' of 10 June 2023)
7. Personal Data
We process your data for refunds and cancellations. See our Privacy Policy. (Law No. 3621-IX 'On Personal Data Protection' of 25 October 2022; Law No. 1089-IX 'On Electronic Communications' of 16 December 2020)